20 Aug How To Complain About A Hotel, Plus Hotwire Coupons
You can see hotel reviews online, they’re even easier than ever before. They are available on so many sites and this includes Hotwire. You book your trip, use a hotel discount code from a site like http://CouponFeed.org/ to save some money, and you plan out everything perfectly.
The problem is that if you have had a bad experience in a hotel, then you will want to do everything you can to report this.
If You’ve Bought The Room Yourself
If you have bought the room yourself or as part of a package then there are a couple of things that you can do. If you have purchased the room directly through the Hotwire.com website, then you should report this to the duty manager. You will want to explain the issue that you had and you will also need to state what action you would like the manager to take as well.
If you had a problem with a staff member, then it is a good idea for you to find out their name and even the hours that they were working so you can report them properly. If you felt as though the room was substandard then there isn’t much that you can do about this, because really you just need to ask to be moved to another room.
If you know that you need to be moved to another room and the staff are not willing to do this then you can certainly report them for this as well.
Keep A Diary
The next thing that you need to do is prove that the room you stayed in was substandard. It is a good idea for you to also include photographs or even videos of your stay. If you know that someone else has experienced the same issue, then put their contact number down as well so that they can help you out with anything you need.
Of course, if you know that you are not able to provide proof then you need to do everything you can to back up your complaint. When you do this you know that you can have your complaint taken more seriously and you also know that you can get the best result out of your hotel stay in general.
So as you can see, there are a couple of things that you can do to try and get the best result out of your hotel complaint and by following this guide you know that you can count on them to help you with absolutely anything you need. If you have any questions then all you have to do is let us know and we will do everything we can to help you with your complaint and we can also help you with any issues that you are having with your hotel.